Superstorm SANDY DISASTER ASSISTANCE RESOURCE GUIDE

Long Island Region

 

 

Version: MAY 2017

 

2-1-1 Long Island is responsible for updating and distribution of this resource guide.  Programs, locations & hours are subject to change.

2-1-1- Long Island is a project of United Way of Long Island & Middle Country Public Library.

 

The 2-1-1 Long Island call center is open seven days a week, Monday to Saturday from 9 a.m. to 5 p.m.; Sunday 12 to 4 p.m. for referrals to disaster recovery services and other health & human service resources.  Dial 2-1-1 or 1-888-774-7633.

 

Visit the 2-1-1 website at   www.211longisland.org 

 

 

Government Programs

PROGRAM

CONTACT

SERVICES AVAILABLE

SPECIAL REQUIREMENTS

 

New York Rising”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Recovery hotline: 1-855-NYS-SANDY (1-855-697-7263) 8:30am-4:30pm weekdays

 

For All Housing Inquiries Please Call:

1-844-9NYRISING   [844-969-7474]

 

Governor’s Office of Storm Recovery https://stormrecovery.ny.gov/

 

 

New York Rising programs to help property owners and small businesses that were affected by Superstorm Sandy include: 1) the Housing Recovery program , which provides homeowners with assistance for home repairs/rehabilitation, mitigation and elevation, and buyouts; 2) the Small Business program, which includes small business grants and low-interest loans for businesses recovering from the storms; and 3) the Community Reconstruction Program, which provides for recovery plans which increase resilience and economic development in the regions affected by the storm.

 

 

 

 

 

PLEASE NOTE THE FOLLOWING PROGRAM CLOSURES:
THE NY RISING HOMEOWNERSHIP PROGRAM closed as of April 11, 2014. The NY RISING RENTAL PROPERTY PROGRAM closed as of February 16, 2016. The NY RISING CONDO/COOP Program closed as of July 12, 2016. The NYRISING AFFORDABLE RENTAL OPPORTUNITY closed as of March 1, 2017. These Program will no longer be available to new applicants. These program closures do not affect homeowners already in the program, in process of receiving their award, or those seeking clarification of their award.

 

FEMA

 

 

 

 

 

FEMA National Flood Insurance Program NFIP

1.800.621.3362   TTY 1.800.462.7585  

https://www.fema.gov/apply-assistance

 

https://www.fema.gov/sandy-recovery-office    

 

 

NFIP Help Center/Call Center at 1-800-427-4661 for basic NFIP inquiries and general NFIP information; policy, claims or flooding event support.  https://www.fema.gov/national-flood-insurance-program#

 

This website will be updated regularly with new information on reforms and Sandy NFIP claims progress.

https://www.fema.gov/hurricane-sandy-nfip-claims

 

 

 

 

 

 

 

 

 

National Flood Insurance Program Sandy Claim Review Opt-In Deadline was October 15, 2015

NYS Department of Financial Services

Storm Hotline for insurance and banking problems is 1-800-339-1759, open from 8 am – 8 pm weekdays and 10 am – 5 pm weekends.   Website:  http://www.dfs.ny.gov   

Available to provide assistance for storm related insurance issues for property damage from Superstorm Sandy.   

 

 

 

Small Business Administration (SBA)

1.800.659.2955    TTY 1.800.877.8339   

www.sba.gov

 

https://www.sba.gov/loans-grants/see-what-sba-offers/sba-loan-programs/disaster-loans

 

Long Island Branch Office

350 Motor Parkway Suite 109

Hauppauge, NY

Phone: 631-454-0750

 

The Small Business Administration (SBA) provides low interest disaster loans to homeowners, renters, businesses of all sizes and private, nonprofit organizations to repair or replace real estate, personal property, machinery & equipment, inventory and business assets that have been damaged or destroyed in a declared disaster.

 

 

The deadline to submit an SBA disaster loan application for losses caused by Hurricane Sandy was December 1, 2016.

 

 

 

Disaster Case Management

 

PROGRAM

CONTACT

SERVICES AVAILABLE

SPECIAL REQUIREMENTS

 

Disaster Case Management (DCM)

 

 

Disaster Case Management assists with unmet needs following a disaster.  Typically available from 1-3 years post-disaster.

Disaster Case Management programs closed on Long Island as of July 29, 2016. 

 

 

 

 

Insurance

PROGRAM

CONTACT

SERVICES AVAILABLE

SPECIAL REQUIREMENTS

 

FEMA

Office of Flood Insurance Advocate

1800 South Bell Street
Arlington, Virginia 20598-3020

https://www.fema.gov/national-flood-insurance-program-flood-insurance-advocate

Advocates for the fair treatment of policyholders and property owners by providing education and guidance on all aspects of the National Flood Insurance Program.

 

 

United Policy Holders

www.uphelp.org

 

 

 

http://www.uphelp.org/blog/superstorm-sandy-claim-help

 

http://www.uphelp.org/superstorm-sandy

 

Non-profit organization that assists consumers by guiding them through the insurance claims process. 

 

Will be posting updates to the FEMA National Flood Insurance claims review process.

 

Claim Help Library for property and business owners.  Contains tips, articles, bulletins, forms, reports, statistics, links, etc.

 

 

COADS

PROGRAM

CONTACT

SERVICES AVAILABLE

SPECIAL REQUIREMENTS

Community Organization Active in Disaster

and

Regional Organizations

 

 

Greater Patchogue COAD

15 North Ocean Avenue, Patchogue, NY 11772
631-207-1000  

http://www.patchogue.com/foundation/COAD.html

https://www.facebook.com/GreaterPatchogueCOAD

 

Long Beach COAD

lbcoad@lbcoad.org

http://www.lbcoad.org/

https://www.facebook.com/LBCOAD?ref=stream

 

Friends of Shirley and the Mastics (formerly Mastic-Shirley COAD)

218 Neighborhood Rd

Mastic Beach, New York

(646) 494-6549

shirleyandthemastics@gmail.com

 

Friends of Freeport

http://www.friendsoffreeportny.org/

Info@FriendsofFreeportNY.org

 

Neighbors Supporting Neighbors Babylon

http://www.nsnbabylon.com/

info@nsnbabylon.com

 

COADS enhance citizen and community readiness through providing a framework for community agencies to work in coordination with governmental first responders during times of disaster.  COADS do not provide direct services.

 

 

 

 

Disaster Organizations

PROGRAM

CONTACT

SERVICES AVAILABLE

SPECIAL REQUIREMENTS

American Red Cross on Long Island

1.516.747.3500

 

National Hotline:  1.866.GET-INFO (866.438.4636)

Http://app.redcross.org/nss-app provides real time lists of open shelters.

Responsible for managing public shelters if required during/following a disaster.

 

SPCA

Nassau SPCA

510 Grumman Road West, Bethpage NY 11714

516-THE–SPCA

 

Suffolk SPCA

North County Complex

725 Veterans Memorial Hwy., Bldg 16

PO Box 6100, Hauppauge, NY  11788

631.382.7722

The SPCA (Society for the Prevention of Cruelty to Animals) operates under Emergency Management in both Nassau and Suffolk Counties to establish dedicated pet shelters during/following a disaster as needed.

 

 

 

Housing Assistance Programs

PROGRAM

CONTACT

SERVICES AVAILABLE

SPECIAL REQUIREMENTS

U.S. Department of Housing and Urban Development (HUD)

INTERIM MORTGAGE ASSISTANCE PROGRAM

See more at: http://newyork.realestaterama.com/2016/02/19/rep-rice-announces-hud-extension-of-interim-mortgage-assistance-for-sandy-victims-in-new-york-ID04065.html#sthash.OrMHrbNr.dpuf

 

Assistance paying the mortgage on a damaged home while displaced.  Under the conditions of the extension, after the initial 20-month period the State may determine that a homeowner needs up to 16 additional months of assistance, at which point the State is required to inspect the property to determine if substantial construction progress has been made. If substantial progress has been made, the State may provide IMA for the additional authorized period of time, up to a total of 36 months. If substantial progress has not been made, the extension of IMA will be provided only when the recipient agrees to participate in the newly established construction program within NY Rising’s Housing Recovery Program, under which HUD requires the State to contract for and manage the rehabilitation of the IMA recipient’s home on the recipient’s behalf.

 

Feb. 19, 2016.  HUD has agreed to extend the Interim Mortgage Assistance (IMA) Program beyond 20 months to a total of up to 36 months for victims of Superstorm Sandy in the State of New York who are still displaced. The IMA Program provides up to $3,000 a month to displaced homeowners who are making monthly mortgage payments on a damaged primary home while also paying for temporary housing.

 

 

 

Disaster Counseling

PROGRAM

CONTACT

SERVICES AVAILABLE

SPECIAL REQUIREMENTS

Disaster Distress Helpline

 

1.800.985.5990

text talkwithus to 66746” or hablanos to 66746

Operates 24 hours-a-day, seven-days-a-week as a resource to people who are in emotional distress after experiencing a natural or man-made disaster or tragedy.  Available to survivors, first responders. Bilingual in 150 languages.

 

Catholic Charities -Disaster Action Response Team (DART)

516.442.3747

A new service developed to assist those impacted by Superstorm Sandy who are concerned about the ongoing stress they and their families continue to experience.

 

Trained, licensed social workers and a licensed clinical social worker will be available to assist clients by providing support and counseling for various forms of post-disaster distress that have resulted in anxiety, depression, and severe stress. Clinical therapy, trauma counseling and referral to supportive services are available at no cost to clients of all ages, in their homes, or at the Catholic Charities Freeport office.

Program available through May 2018.

 

Legal  Programs

PROGRAM

CONTACT

SERVICES AVAILABLE

SPECIAL REQUIREMENTS

Touro Law School Pro Bono Storm Help Center - “TLC- HEART”

 

24 hr. hotline 631- 761-7198 or email tlcheart@tourolaw.edu

 

 

To access the checklist, visit the TLC-HEART website

https://www.tourolaw.edu/TLCHEART/

Provides referrals, assistance and legal advice for local residents and small businesses affected by Superstorm Sandy. Staffed by volunteer lawyers and law students, center will provide 

assistance in assessing eligibility and completing application forms

free legal consultation and advice on storm-related legal issues (insurance, landlord-tenant, consumer complaints, unemployment)

Free Legal Clinics scheduled regularly.  Call for information.

 

New York Legal Assistance Group (NYLAG)

 

Superstorm Sandy issues
Call 212.381.0701 Monday through Friday
9:00 am – 5:00 pm or email
stormhelp@nylag.org

 

 

 www.nylag.org/StormHelp

Offering legal aid disaster relief program to help victims of Superstorm Sandy, including residents of Nassau and Suffolk.   FEMA and other disaster program benefits, insurance claims and disputes, Landlord/tenant, Mortgage, Consumer Matters, Accessing & Continuing Public Benefits, Immigration, Employment.

Service to remain open through 2017.

Nassau County Bar Association

15th St. & corner of West Street, Mineola

Superstorm Sandy Recovery Consultation Clinics

 

516-747-4070  or visit http://www.nassaubar.org for a current schedule.

 

Attorneys fluent in Spanish, Korean, Russian, Haitian Creole or other languages will be made available upon request when registering.

Offering free legal clinics for all residents of Nassau County affected by Superstorm Sandy.     Clinics are 3-6 p.m. at the Nassau County Bar Association twice a month.   Reservations are required by calling the Bar Association at 516.747.4070.   

 

 

 

 

 

 

 

 

 

 

 

Utilities

PROGRAM

CONTACT

SERVICES AVAILABLE

SPECIAL REQUIREMENTS

National Grid

Smell gas, call 1-800-490-0045

 

Do not smell gas but have no gas service, call 1-800-930-5003

 

Customer support Long Island:  1-800-930-5003
Hearing/speech-impaired:   1-631-755-6660

en español:  1-800-930-5003

 

https://www1.nationalgridus.com/NewYork

 

Gas leak and gas emergencies.  Available 24/7.

 

PSEG Long Island

Outages/Emergencies:  1-800-490-0075  or 631-755-6900

www.psegliny.com

 

Report an outage by texting "OUT" to PSEGLI (773454). Requires one time registration. To register text REG to 773454 or visit My Account.

 

Outage Map at https://www.psegliny.com/c.cfm/Outage

To report an outage or downed wires 24/7.

 

Freeport Electric

Emergency Phone: 516–378–0146

service1@freeportelectric.com

 

 

 

Village of Rockville Centre, Electric Department

24/7 Power Emergency hotline: 515-766-5800

 

 

Village of Greenport, Electric

After Hours Utilities Emergencies:  631-477-0172

 

 

 

 

 

Building Dept. Contacts

PROGRAM

CONTACT

SERVICES AVAILABLE

SPECIAL REQUIREMENTS

Nassau County

https://www.nassaucountyny.gov/3482/Building-and-Zoning-Permits

Lists County jurisdictions with online option to check  regarding building permits.

 

Town of Hempstead

Building Department hotline for Sandy recovery related inquiries. 516-801-5642.  Visit http://www.toh.li/building-department/hurricane-recovery-information

 

 

Town of Babylon

Planning & Development, Division of Building

631-957-3103

 

 

Town of Oyster Bay

Building Division

516-624-6200

 

 

Town of Brookhaven

Building Division

631-451-6333

 

 

Town of Islip

Planning & Development, Building Division

631-224- 5466

 

 

Town of Riverhead

Riverhead Building Department

631-727-3200 ext. 213

 

 

City of Long Beach

516.431.1000

Residential Rebuilding Assistance Program  516‐705‐7222 or RRC@longbeachny.gov

 

 

 

 

Town Emergency Contacts:  for emergency alerts, cancellations and updates.

 

PROGRAM

CONTACT

SERVICES AVAILABLE

SPECIAL REQUIREMENTS

Town of N. Hempstead

3-1-1 or 516-869 6311; www.northhempstead.com

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

Town of Hempstead

516-489-5000;  www.toh.li

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

Town of Oyster Bay

516-624-6350; 24-hour Operations Center 516-677-5757; www.oysterbaytown.com

 

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

City of Glen Cove

516-676-2000; Public Works 516-656-2967; www.glencove-li.us

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

City of Long Beach

516-431-1000; www.longbeachny.org

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

Town of Babylon

631-957-3000; 24-hour emergency number 631-422-7600;  www.townofbabylon.com

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

Town of Brookhaven

631-451-8696; Emergency Management  631-451-TOWN; www.brookhaven.org

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

Town of East Hampton

631‑537-7575;  www.easthamptonny.gov

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

Town of Huntington

631-351-3000; Emergency Manager 631-351-3030; Public Safety 631-351-3234; www.huntingtonny.gov  

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

Town of Islip

Emergency Management 631-224-5730/after hrs. 631-224-5306; www.townofislip-ny.gov

         

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

Town of Riverhead

631-727-3200; Emergency Office 631-727-3200 ext. SOS “767” ; www.townofriverheadny.gov

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

Town of Shelter Island

631-749-0291;   www.shelterislandtown.us  

 

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

Town of Smithtown

631-360-7512; Emergency Management 631-360-7512; www.smithtownny.gov

 

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

Town of Southampton

631-283-6000;    

Emergency Management Office 631-728-3400;  www.southamptontownny.gov

Town Emergency Contacts for emergency alerts, cancellations and updates.

 

Town of Southold

Emergency Management 631-765-2784; www.southoldtownny.gov

Town Emergency Contacts for emergency alerts, cancellations and updates.